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Anyone else experimented with context-sensitive help? I’m talking those little “?” buttons or tooltips that pop up right where you need them in the app. I tried adding a few, and some users told me it saved them a lot of time, but others didn’t even notice they were there. I’m still figuring out the best spots to add these without making things cluttered. Would love to hear if others have tips or stories about this.
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As a user, I appreciate it when there’s a quick explanation right where I’m confused. But I totally get not wanting to fill the screen with popups. A few well-placed tips are perfect—too many and it feels like clutter.
Yeah, I’ve added those into a few projects. At first, I put them everywhere, and users just ignored half of them. Then I realized it’s all about placing them where people get stuck most. Using a tool for https://www.helpsmith.com made it much easier to add and tweak these tips right in the software. Now, I check support tickets to see which screens confuse users and add help right there. Sometimes even a tiny popup makes a huge difference. Just gotta avoid overloading the UI!