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Exchange Request Needs Faster Clarification
The Hike Footwear size exchange request was submitted, but I am not sure whether the replacement pair is reserved while the original shoes are in transit back. The return label is active, yet the account does not show the next step clearly. Has anyone asked support about an exchange like this, and did they confirm the new size before the return was fully processed? I would like to know whether exchanges are normally held until the return reaches them.
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Customer service using https://hike-footwear.pissedconsumer.com/customer-service.html helps clarify whether a replacement size is reserved while the original pair is still traveling back. I’d have the order number, requested size, and return tracking ready so the team can identify the exchange quickly. The useful answer is whether stock is already being held, whether the new pair waits for warehouse receipt, and whether any extra step is needed from the customer. That keeps the exchange process easy to understand without guessing from an account screen that has not updated yet.